Shipping & Returns

Shipping Policy

At BioLab Store UK, we are committed to providing a reliable and efficient delivery service for researchers, laboratories, universities and scientific organisations throughout the United Kingdom.

Every order is prepared with care and professionally packaged to help ensure products arrive safely and in excellent condition.

Order Processing

Our team aims to process orders promptly once payment has been successfully received and verified.

• Orders are typically processed within 1–2 working days.

• Orders placed during weekends or UK public holidays will be processed on the next available working day.

• During periods of increased demand, processing times may be slightly longer. If a significant delay occurs, we will contact you using the information provided with your order.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Delivery

BioLab Store UK works with trusted delivery partners to provide dependable shipping throughout the United Kingdom.

Estimated delivery times may vary depending on:

• Delivery location

• Courier service selected

• Seasonal demand

• Weather conditions

• Circumstances outside the courier's control

While we make every effort to dispatch orders promptly, delivery estimates are provided for guidance only and cannot be guaranteed. Responsibility for delivery passes to the courier once an order has been collected for transport.

Shipping Information

To help avoid delays, customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.

Please ensure:

• Your name is entered correctly.

• The delivery address is accurate.

• The correct postcode is supplied.

• A valid email address and telephone number are provided.

BioLab Store UK cannot accept responsibility for delays, failed deliveries or additional shipping costs resulting from incorrect customer information.

Missing or Delayed Deliveries

If your parcel has not arrived within the expected delivery period, please contact our customer support team.

We will work with the courier to investigate the shipment and provide updates wherever possible.

Please allow sufficient time for courier investigations before replacement or refund requests can be considered.

Damaged or Incorrect Orders

We take great care when preparing every order. However, if your parcel arrives damaged or you believe you have received an incorrect item, please notify us as soon as reasonably possible after delivery.

To help us investigate your request, please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, including any visible damage

Providing this information allows our team to review the matter promptly and determine an appropriate resolution.

Returns Policy

Due to the specialist nature of laboratory research products, returns may not be accepted once products have been opened, used or handled.

If you believe an item has been supplied incorrectly or has arrived damaged, please contact us before returning any products.

Where a return is authorised, returned items should remain unused, unopened and in their original packaging unless otherwise agreed.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing may be cancelled. Once an order has been prepared for dispatch or shipped, cancellation may no longer be possible.

Where applicable, your statutory rights under UK consumer law remain unaffected.

Refunds

Where a refund is approved, it will normally be issued using the original payment method.

The time required for funds to appear in your account depends on your payment provider or financial institution.

Refund requests relating to damaged, incorrect or incomplete orders are assessed individually to ensure each case is handled fairly and appropriately.

Research Use Only

Products supplied by BioLab Store UK are intended strictly for laboratory and scientific research purposes only.

They are not intended for human consumption, medical treatment, veterinary use, therapeutic applications or diagnostic purposes. Customers are responsible for ensuring that all products are handled and used in accordance with applicable UK legislation, institutional policies and accepted laboratory practices.

Need Assistance?

If you have any questions regarding shipping, delivery, returns or an existing order, our customer support team is here to help.

At BioLab Store UK, we are committed to providing professional service, clear communication and a dependable experience from the moment your order is placed through to successful delivery.